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Village Medical Mobile App | Frequently Asked Questions

Most Commonly Asked Questions

Can I use my Patient Portal credentials to login to the Village Medical Mobile App?

Yes! You can use the same login for both systems: your athenahealth Patient Portal credentials will work in the Village Medical Mobile app.

Can I view or pay my bill on the VM Mobile App?
You can view current and billing history, including statements and past payments, from the Village Medical app. There is an option to pay through the online Patient Portal. To speak with a Village Medical team member about your bill or payments, please call us at 844-969-0686.
My question isn't listed here, how can I get further help?

If you have a question or issue with the Village Medical Mobile App that can’t be answered with the information here, please let us know!

 

You can get in touch with us over phone by calling out Mobile App support hotline at +1 (833) 363-1500, or you can send us an email at app-support@villagemedical.com. We’ll do our best to get back to you with an answer ASAP.

Account Creation and Access

How can I sign up for the app?

If you are a patient at Village Medical, you can download the app at villagemedical.com/myapp and start the signup process. The app will walk you through signing in with a portal account, and help you create one if needed.

How can I log in to the app? Why can’t I log in anymore?

We’ve updated our login system. If you created a Village Medical app account before September 2025, your credentials will work until December 2025. You’ll now use your Athena Patient Portal credentials to log in, just like you do for our patient portal.

Will I lose my Village Medical data when I transition to logging in with athena?

No. Your health data is not changing in our systems, and it will still be available in the app. If you haven't used the patient portal yet, you will need to create an account (instructions are in the app and in this email) and use it to log in to the app next time.

I don’t remember signing up for the Patient Portal.

You can sign up for a portal account or reset your password directly from the app’s login screen, or online using the Village Medical Patient Portal: https://www.villagemedical.com/patient-portal

What if I have never used the patient portal before, or don’t remember signing up for the patient portal?

You can create a portal account from the app’s login screen or visit https://www.villagemedical.com/patient-portal and click “Create an account.” You can also reset your password from the app’s login screen. If you need help, we’re happy to assist.

Can I get access to a family members account?

Not today. Currently, mobile app accounts are distinct to the specific patient who created the account and they will only be able to see their own information. We are working to expand our Mobile App services to support access for family members or caregivers in the near future.

 

Depending on the Release of Information records we have on file you may be allowed to access a family member information via logging into our web-based patient portal. Please talk to a front-desk staff member about this the next time you see us in person.
How can I update my personal information shown in the Mobile App?

There is a chance that the information shown in the Mobile App (Name, Email, Phone, etc) is out of sync with the information we have on file else where.

 

If this is the case and you would like to request an update please give us a call at our Mobile App support hotline at +1 (833) 363-1500 or email us at app-support@villagemedical.com. 

How do I delete my Village Medical app account?
To delete your Village Medical app account, please navigate to the Village Medical app, open the Settings screen, tap the Profile button, and tap the Delete Account button. After this, your Village Medical app account will be deleted and you will be unable to log in to the app using your username and password.

Get Care

Live Chat says "Stay Tuned!" - What does that mean?

Today 24/7 Live Chat is available only for our patients living in Arizona, Kentucky and Texas.


We’re working hard to bring 24/7 Live Chat to all of our Village Medical patients, and expect to bring Live Chat to your state later in 2023, so be on the look out for more information later this year!
How do I send a message to my Provider?

You can send your provider a message directly through the Village Medical Mobile App by clicking on the “Inbox” tab on the lower-right corner of the screen and then clicking “Compose New Message”.


These messages will go directly to your provider and care team working in clinic, who will do their best to get back to you as soon as possible!