What is Patient Relations?

At Village Medical, our goal is providing care that is compassionate, considerate, and patient-centered. Patient Relations hopes to enhance the overall patient experience throughout the organization. Our department works as a liaison, connecting you and/or members of your family to your health care providers and staff to get the quality care you expect and deserve. Focused on your best interests, a member of our staff will listen carefully to your concerns and determine an effective approach for facilitating a resolution. We hope to foster a good line of communication between you, your health care provider, and staff.

The Village Medical patient relations team:

• Responds to your inquiries

• Actively listens to your suggestions, feedback and concerns

• Provides information about our providers and services

• Addresses quality of care concerns

• Problem solves patient issues with providers

• Connects you with helpful resources throughout the organization

• Investigates your concerns

• Facilitates resolutions

How to contact patient relations?

To share your experience with us, or if you would like to recognize a staff member or provider for their exceptional care/service, please email us at patient-relations@villagemd.com.

You may also call 908-977-9499 Monday through Friday between 8:30 AM and 5 PM Eastern Time (ET).

If you have questions or concerns about billing and insurance, please call our business office at 888-828-2242.

If you need assistance obtaining your medical records, please click here for further information.

If you have a patient portal concern or question, please click here for further information.

If you need to schedule an appointment, contact an office directly or have a general inquiry about Village Medical, please call 888-828-2242 for assistance.