What is Patient Relations?
At Village Medical, our goal is providing care that is compassionate, considerate, and patient-centered. Patient Relations hopes to enhance the overall patient experience throughout the organization. Our department works as a liaison, connecting you and/or members of your family to your health care providers and staff to get the quality care you expect and deserve. Focused on your best interests, a member of our staff will listen carefully to your concerns and determine an effective approach for facilitating a resolution. We hope to foster a good line of communication between you, your health care provider, and staff.
The Village Medical patient relations team:
Responds to your inquiries
Actively listens to your suggestions, feedback and concerns
Provides information about our providers and services
Addresses quality of care concerns
Problem solves patient issues with providers
Connects you with helpful resources throughout the organization
Investigates your concerns
How to contact patient relations?
To share your experience with us, or if you would like to recognize a staff member or provider for their exceptional care/service, please email us at firstname.lastname@example.org.
You may also call 908-977-9499 Monday through Friday between 8:30 AM and 5 PM Eastern Time (ET).
If you have questions or concerns about billing and insurance, please call our business office at 888-828-2242.
If you need assistance obtaining your medical records, please click here for further information.
If you have a patient portal concern or question, please click here for further information.
If you need to schedule an appointment, contact an office directly or have a general inquiry about Village Medical, please call 888-828-2242 for assistance.