Village Medical Virtual Visits
Village Medical offers virtual visits to patients who want quality care from experienced providers without traveling to one of our clinics. Virtual visits allow you to have an appointment with a Village Medical provider on your computer or smartphone.
The care you need with the convenience you want
Virtual visits are available for routine appointments, medication renewal requests or if you’re unwell. See a local Village Medical physician, physician assistant or nurse practitioner when and where it is most convenient for you.
- See a Village Medical doctor from the safety and comfort of your own home
- No special software, apps or passwords needed
- Same-day appointments available
If you have an existing provider at your local Village Medical location, you’ll be paired with that provider whenever possible.
Care is a click away
You’ll receive a text or email link 15-30 minutes before your scheduled appointment. One click opens the “virtual waiting room,” where your provider will join you shortly to start your visit.
In most cases, your copay will be the same as a regular office visit copay. Most major insurance plans are accepted.
Please note, we’re currently experiencing high call volumes and wait times may be extended. Stay on the line, and we’ll be with you as soon as we’re able.
Frequently asked questions
What is a virtual visit?
Virtual visits are secure video appointments with a Village Medical primary care provider (physician, physician assistant or nurse practitioner) to address your regular medical needs. Providers can see, listen to and engage with you to diagnose health issues and provide a treatment plan.
Virtual visits take place on your smartphone or computer, and you don’t need any special software, apps or passwords.
What conditions can be evaluated with a virtual visit? And what conditions cannot be treated by virtual visits?
Virtual visits are available for routine primary care appointments, managing most chronic conditions, medication renewal requests or if you’re unwell.
If you’re having a medical emergency, please call 911.
How much does it cost? Do you accept insurance?
For Village Medical patients near our physical clinic locations, most insurance is accepted. In most cases, copays are the same as a regular office-visit copay.
Visits for new patients not in the vicinity of our clinics are cash-pay, and not billed to insurance. To see if you’re near one of our clinic locations, visit our locations page.
Cash prices start at $39 for a minor illness visit. Additional charges may be charged and incurred, for instance, if lab or other additional services provided. Patients having insurance should check with their carriers to determine extent of coverage and any copayments, deductibles or other considerations.
When are Village Medical primary care providers available for a virtual visit?
Village Medical providers are available 7 days a week: Monday through Friday from 7:30 a.m.-7 p.m., and Saturday and Sunday from 7:30 a.m.-5 p.m. (CST).
How does it work?
Once your appointment is scheduled, Village Medical will send you a text or email link approximately 15 to 30 minutes before your scheduled appointment. Clicking the link will place you in your provider’s virtual waiting room. Your provider will start your appointment soon thereafter.
Will my provider have access to my health records during my virtual visit?
If you’re already a Village Medical patient and have previously given your medical information to your provider, yes. All the medical records your Village Medical provider has previously collected will be available during your visit.
New patients will need to provide their health information to the Village Medical provider during their first visit. All Village Medical providers will have access to this information for future visits.
Do I need to make an appointment? How do I do that?
Yes, appointments are required. Same-day appointments are often available.
Will I receive notes about my virtual visit?
Your visit information is accessible through the Village Medical patient portal. If you do not have a patient portal account, you’ll have the opportunity to enroll during the visit check-in process.
Who can help me if I have technical issues with my virtual visit?
Is my visit private and protected?
Patient privacy is of the utmost importance to Village Medical. All virtual visits are private and adhere to the applicable privacy and security standards required by law.
Have more questions? Contact us.
Medical services are provided by affiliates of Village Medical Management, LLC. Providers and staff are employees and/or agents of Village Medical Management, LLC or its affiliates; they are not employees or agents of Walgreens.